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What Does a Computer Support Specialist Do?

Computer support specialists are the tech-savvy professionals who assist individuals and businesses with various computers, their systems, hardware, and software. Their role is vital in ensuring that systems are running smoothly, problems are diagnosed, and malware and viruses are eradicated from devices.

Read on to learn more about computer support specialists.

Computer Support Specialist Job Responsibilities:

While we’ve identified the broad scope of a computer support specialist’s job, there are many other responsibilities that are involved in the ins and outs of their work day. As a computer support specialist, your responsibilities will include, but not be limited to:

  • Troubleshoot problems related to software, hardware, and connectivity issues
  • Guide users step-by-step in solving certain issues (this could be over the phone, or via chatbot)
  • Train users on the use of certain programs
  • Identify and resolve various issues and network problems
  • Implement different security measures, including MFA apps
  • Install and configure software, hardware, networks, and various accounts
  • Test, evaluate, and stay up-to-date on emerging technologies
  • Track performance
  • Have an adept technical knowledge
  • Be detail oriented, and have strong communication and problem solving skills

Many computer support specialists find themselves employed at a company, servicing colleagues and infrastructural requests. However, some might be self-employed or working under a contract.

What’s the Difference Between Computer Support and IT?

While computer support and IT overlap in many areas, they are not exactly the same job. A computer support specialist primarily focuses on user assistance, whereas an IT technician works on the broader setup, maintenance, and repair of larger computer systems and networks.

There is room for computer support specialists to branch out to IT later in their career. Learn more about programs in IT (information technology) in our article, “What’s an IT Program Like?”.

Advancing Your Career as a Computer Support Specialist

Some computer support specialists begin either at a help desk, or by providing support in an office. Again, with experience, they can move into more specialized IT roles involving network administration, systems analysis, or cybersecurity.

There are also a few certifications that computer support specialists can receive. A few of which are as follows.

CompTIA Network+

This certificate is recommended among entry-level professionals who are getting their footing in the world of computer support and IT. It strengthens foundational networking skills by covering topics like network design, configuration, troubleshooting, and security.

Microsoft Certified Solutions Expert (MCSE)

Ideal for professionals seeking to specialize in Microsoft technologies like Windows Server, cloud infrastructure, and data management, the MCSE encompasses advanced skills in Microsoft. This includes the design, implementation, and management of Microsoft-based infrastructure.

Cisco Certified Technician (CCT)

The CCT certification focuses on foundational skills in diagnosing, repairing, and troubleshooting Cisco networks and system devices. It is also typically geared toward entry-level IT or computer support professionals.

Microsoft Azure

The Microsoft Azure certification suits IT/computer network professionals focusing on designing, managing, and securing various cloud services. It tests fundamentals such as cloud architecture and infrastructure.

How Much Does a Computer Support Specialist Make

According to the Bureau of Labor Statistics, in 2023 computer support specialists earned an average of $63,640, with the top 10 percent making $97,020 or more. Demand for computer support specialists is expected to steadily increase 6 percent by 2033, which is slightly faster job growth than that of the national average.

Explore Computer, Information, and Technology Programs in Your Area!

If you have a knack for technology and are interested in learning more about computers, networks, and everything in between, you may enjoy becoming a computer support specialist.

There are many ways to break into the field. Some programs that can lead to a career as a computer support specialist include:

Get started by searching these programs and more today!